Thanks you so much for your quick response, and correcting the issue. Based on your outstanding customer service I'm going to sign up for a membership.

Well done!

Jade Yerganian
New York

Hello Michael,

I just wanted to write and say thank you for such an excellent website!  The system is easy to use and I appreciate that when I printed it asked if it was successful.  The first print wasn't (forgot paper, oops!) and so I was so glad to see that you had the foresight to expect such human error.

Thank you and I will certainly be buying again!

Rosie Knaack
Texas

Michael:

I just wanted to thank you for your prompt response to my email, and for rectifying the situation so graciously and courteously! Such speedy and pleasant customer service is all too rare these days, and I just wanted you to know how much I appreciated it. I'll certainly be ordering from you in the future!

Thank you!

James Palmer
New Jersey

Hello Michael,
Thank you for your excellent customer support. I would gladly make more purchases in the future. Consider me a repeat customer :-)

John Hart
California

Dear Michael,
Thank you "sooo" much for the Permission Letter.  The judges will like it's form and content.  I really enjoy your website and plan on using it often in the future.  You can put this letter in your complement section.  Thanks again! 

Claire Brown
Missouri

Sheet Music Digital provided all of my requirements, and at a reasonable price.  While online, I noticed that the site was offering a lifetime membership at a very reasonable rate.  I had already spent the same amount of money to obtain a yearly membership from a similar site that did not have nearly the range or scope of this site, so I talked to my wife about this (in the words of Rumpole of the Bailey "She Who Must Be Obeyed!") and we worked it into the budget.

Now, I am not only a lifetime member, but this site has graciously offered me space to post my own arrangements and compositions, as well as a way for my students to access them in a safe specific environment.  Some of the major excuses for not practicing have always been:

1.  I lost my folder
2.  My sister colored all over my music
(Yes, this really does happen!)
3.  My mom threw all my music out when she cleaned my room

(I didn't believe it either, until the mom called me up in tears!)

Now my students have one less excuse, since they can simply go online from home, or from any public library, and download anything that they have lost, destroyed, mutilated, or fed to the dog!  Some of my students are actually enthusiastic about this!  Others are resigned to the fact.  I am ecstatic.

Combine this with the warm, helpful response I have received to virtually all of my questions, (and I am way too fussy!) and all I can say is that I am happy to have found a new home away from home. 

Charles W - T Consaul
Texas
(That's "With Tomatoes" or William - Thomas depending who you ask)

 c_consaul@yahoo.com
 http://www.sheetmusicdigital.com/charlesconsaul.asp

Dear Michael,
Thank you for your prompt replies and suggestions. We were finally able to print good copies of both songs, though with "True Love.." we had to use two pages from one print, and two pages from another, but we at last have what looks like a "clean" copy with a correct key change (E flat to E). We will find out for sure when our accompanist visits us on Sunday. But, both look good, and we thank you so very much for your help. It is for this reason alone that we choose to do so much business with Sheet Music Digital. You are truly to the online sheet music industry what Nordstrom is to retailing. If more people in the customer service industry were like you, it would be wonderful. Again, many thanks, and take care.
Best regards,
Paul Karls
Illinois

I wanted to send you a message to tell you how wonderfully helpful you were this evening.

Ever since my daughter, whose 14, and I first discovered your site, it's become a valuable resource for both of us. As a performer, I am constantly in search of new material, but I don't always want the full score, or the complete songbook, so your service fulfills a great need.
Since I am recording on Monday, your quick response to my call of distress was most appreciated.

I think I may look into your gold level of membership; something tells me I'll more than make up for the expense soon enough.

Once again, thank you for your awesome customer service, and patience.
Lisa
Franklin, Massachusetts

Thanks for letting me reprint. I'm very happy with the results and with the service. This is the first time I used a service like this. Found it very convenient. Thanks again
Alicia
Surrey, UK

Thanks very much Michael. That worked a treat, all downloaded and ready to print. One of the best bits of customer service I have come across. Will definitely use the site again.
Dave
Camberley, UK

Thanks for responding so quickly - I can tell you are used to working with artists. By definition, those are creative, ambitious, people who only understand 2 time frames . . . I want it yesterday and if I'm patient I'll wait until now but no later :-)  Thanks again and have a great day!
John
Rockford, Illinois

Thanks for the very prompt response Michael...I run the Customer Service section of a clothing Website and we do our best to be responsive . But you set a high standard !
Tony
Limerick, Ireland

Thanks for your help. I received the music and I am practicing like crazy!! You were very kind and patient with me. I look forward to future purchases. I wish other businesses had as great customer service as you have provided!
Lynn
Plymouth, Michigan

Thanks so much! You guys have a great service and hopefully if I need anything else I'll be able to find it with you.
Maggie
Arlington, Virginia

Thank you so much for your help. I got it right (the transposing) on my first attempt. My daughter should have no problem with it now. Now I understand why I find this piece so interesting - I didn't realize how many key changes it had.

Thanks, again, for everything. Working with sheetmusicdigital.com has always been an extremely pleasant experience even though I've needed some help through the process each time. You have exceeded my expectations each and every time I have used your services.
Elizabeth
Asheville, NC

Michael, thanks so much for your commitment to your customers and willingness to go the extra mile. We like your website a lot and will go to you in the future if we are looking for anything else.
Hope you have a Blessed New Year.
Ann
Science Hill, Kentucky

Michael, you've been wonderful. I have the music, everyone loved it. I used Theatre Organ sound layered with guitar on a Roland Keyboard. What fun for a celebration of a person's life. Also known as a Funeral. His wife made special mention of how much she appreciated that I had the music.
Drew Hinkle,
Ohio

Michael, the program is working out very well!  For a soloist who doesn’t play an instrument, it’s a major boon for rehearsing prior to getting together with the instrumentalists.  I should have buckled down in college and taken piano, but oh well.  Thanks for all your help.  I am extremely grateful for your program.
Susan Crowe
Idaho

Hello, Michael. Thank you very much for your reply (on a weekend, yet!) and for the explanation. Your fine service is one of the main reasons we choose to do business with Sheet Music Digital.
Paul

Just to let you know, I think this website is really neat. I already had the music to "Getting Out of Town" but I needed to transpose it. I was dreading the thought of having to transpose the whole thing by hand - Sheet Music Digital saved me!"
JK
Arizona

Michael, thank you so much for your email and I am pleased to tell you that after following your instructions the music printed off without a problem. Thank you also for your swift response as I needed the music urgently.

This is the first time I have used your terrific site and thanks to your great customer service I shall be using it frequently.

Charlotte
UK