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How do I preview a song before I decide to purchase?
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Once I pay for a song, how can I print and hear the
music?
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Where do I download the free Solero software?
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How many times will I be able to print the song I have
paid for?
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Can I
transpose the sheet music?
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Can
I change instruments on the playback?
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I received a username and password when I purchased -
what do I do with this?
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Can I download the file onto more than one computer?
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Can I play
my music while off line?
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How can I see all the Solero files that I have
purchased?
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I have forgotten my username and password for my Solero
account with Sheet Music Digital.
How do I find out what it is?
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I am having a problem getting my song that I purchased
to download - how do I correct this?
-
What can I do when I receive the following error
message: "Could not find the www.sunhawk.com:80 Internet
server at this time, please try again later."?
-
I get a 403 forbidden error when logging into the Free
Hand Viewer when I log into the Free Hand Viewer on my
Mac.
1.
How do I preview a song before I decide to purchase?
All of the selections in the Solero library
will have an image preview page so you can see what the
score looks like before you decide to purchase. There is
also a midi file clip of all selections to allow you to hear
what the first part of the score sounds like. You can also
print the image file directly to your printer but there will
be a watermark covering part of the score.
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2.
Once I pay for a song, how can I print and hear the music?
Once you pay for a selection you then have
the permission to download this file into your Solero
software. The first time you purchase a Solero score, you
will be assigned a 'User Name' and a 'Password'. This will
be your Sheet Music Digital Solero account. This will be
your User Name and Password for any and all future purchases
of Solero selections. The way to download your music is to
open the Solero software on your computer and log in to your
Solero account. Any files that have been purchased will then
be downloaded onto your computer. You can print the
authorized number of times, watch and hear all pages of the
score play live, and even work with your sheet music off
line!
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3.
Where
do I download the free Solero software?
You can download and install the free Solero
software from
here.
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4.
How many times will I be able to print the song I have paid
for?
You will be able to print 2 copies of each
selection of music purchased. The reason for 2 is in case
you get a paper jam, run out of ink or experience any
difficulty with your first copy.
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5.
Can I transpose
the sheet music?
Yes, any sheet music in the Solero format
can be transposed up or down into any key. For a full
explanation of how to do this -
go here.
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6.
Can I
change instruments on the playback?
Yes, you can change the instrument sound of
all staves on the playback allowing you to customize the
score. For a full explanation of how to do this -
go here. [back
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7.
I received a username and password when I purchased - what
do I do with this?
The first time you purchase a Solero score, you will be
assigned a 'User Name' and a 'Password'. This will be your
Sheet Music Digital Solero account. This will be your User
Name and Password for any and all future purchases of Solero
selections. The way to download your music is to open the
Solero software on your computer and log in to your Solero
account. Any files that have been purchased will then be
downloaded onto your computer. You can print the authorized
number of times, watch and hear all pages of the score play
live, and even work with your sheet music off line! For a
full explanation of how to do this -
go here.
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8.
Can I download the file onto more than one computer?
When you purchase a Solero score, you can download the file
3 times. The computer that you use to download the score the
first time is the only computer that will have the 'print'
rights so the printing must be done from that computer.
However, you can install Solero and log in from 2 different
computers and download your purchased scores to those 2
computers. This may be a school that needs the score on 2 or
3 different computers or a teacher that has a school
computer, a home computer and a laptop. The purchased music
can be downloaded to all 3 computers - but the printing must
be done from the computer that has downloaded the score(s)
first. [back
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9.
Can I play my
music while off line?
Yes. As explained above you can download the score to 3
different computers. There is a file that is downloaded to
your computer and this can be opened off line at any time.
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10.
How can I see all the Solero files that I have purchased?
Open up the Solero software and log in with
your username and password and the click on the
"synchronize" button. All your purchased scores will be
downloaded to that computer. (if the download rights have
not been used up as explained above) [back
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11.
I have forgotten my username and password for my Solero
account with Sheet Music Digital. How do I find out what it
is?
Just log into our site and go to your Member Profile. Your
Solero user name and password will display on your profile
page.
If you are still having problems- please send us an e-mail
with the full name and e-mail address you used to set up
your account. We will then e-mail you back with your Solero
user name and password. [back
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12.
I am having a problem getting my song that I purchased to
download - how do I correct this?
Make sure you have logged in with the correct username and
password and then click on the synchronize button to
download all scores. [back
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13.
What can I do when I receive the following error message:
"Could not find the www.sunhawk.com:80 Internet server at
this time, please try again later."?
This means you are running a firewall security program or
are behind a firewall. You need to change the settings on
your end to allow your machine to connect to our secure
server. If you are running a Norton firewall, please do the
following:
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Open the firewall program
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Click the Config button
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Click the Programs tab
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Scroll down and find the Solero Viewer
in your list
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Change the setting from 'Block All' to
'Permit All' \
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Try again
We have noticed that temporarily turning off
Norton Security does not solve the connection problem, so
you do need to change the settings.
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12.
I get a 403 forbidden error when logging into the Free Hand
Viewer.
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To fix this close all programs on your computer.
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From the desk top click on documents and then
click on sheet music
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Then look for the file called [your
username.ldb] click on the file once wait a moment then click
again and change the name by adding x in the name then hit the
return key. Do the same for ViewerDB.xml
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Then open FreeHand viewer and log in.
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Also if you cannot find or install viewer.
====================================
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Use Safari for the internet.
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When you click on download viewer our server
detects if you are a MAC or PC user and download the correct
version.
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After downloading the FreeHand Viewer for
Macintosh, you will need to launch the installer before using
the Viewer.
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If you are using Safari, you can use the
Downloads window to find the downloaded "FreeHand Viewer
Installer" file and then double click the icon to begin the
installation process.
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If you are using another browser, you should
find the "FreeHand Viewer Installer" file in the folder in which
your browser has been configured to store downloads. Double
click on the FreeHand Viewer installer to begin the installation
process.
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If you do not find the "FreeHand Viewer
Installer" file after the completion of the download process,
then your browser may not have automatically extracted the
installer from the .zip archive used to move the installer from
our website to your computer.
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Find the file "SoleroMusicViewer1.0.1.zip",
double click it to extract the installer, then double click the
"FreeHand Viewer Installer" file to begin the installation
process. 8. To open the viewer Click on Finder, Applications,
FreeHandSystems, FreeHand Viewer, You can drag the viewer to
your desk top.
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