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Frequently Asked Questions
About Scorch |
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Good customer service is of utmost importance to us as we want you to
return many times and be nothing but happy and satisfied with your
purchases.
We have therefore compiled the most common questions and answers
to assist you with your time spent at Sheet Music Digital.
Should you not find your question answered below you can
e-mail us
(we try and answer any e-mail within 24 hours and more often that
not it is right away)
or you can call us directly at 905-681-0703.
If you would like to read some of the unsolicited responses we get
from customers about
our service - go
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1. Click on the Get Scorch
button:
2. A window will open as shown below and Scorch will automatically
install. When Scorch has completed then you will see the staff with a few
notes and the word Trombone at the beginning. Once you see this little music
selection, then you know Scorch has been successfully installed on your
computer.
If you are using Windows XP Service Pack 2 - then you will be asked to
click here as shown above.
1. Click on the Get Scorch
button:
2. A window will open where it will ask you to select your operating
system and enter your e-mail.
3. Once you click "NEXT" a window will open asking where you would like
to download the installer file from. Start with HTTP 1 and click on
Download.
Please read the instructions below as they will give you the final step
in installing Scorch.
Sometimes you have to manually choose where the plug-in is to be
installed - such as with Mozilla Firefox.
In this case, make sure the Manually Choose Browser Directory box is
checked.
The location
is usually C:\Program File\Mozilla Firefox\plugins. (what this is simply
doing is telling Scorch to install the plug in into the Mozilla plugins
folder as this is sometimes not automatically installed into the correct
place)
Then click OK to finish the installation and you will be able to see the
music in the new browser.
You need to
Open a different browser such as Internet Explorer or Mozilla Firefox as a
separate browser - don't use your Yahoo or SBC default browser as opening a
separate browser instead of the default browser does the trick. You may
already have this on your system: it can usually be accessed by clicking the
Windows Start menu in the bottom task bar, and navigating to: All Programs >
Internet Explorer.
If you do not have Internet Explorer installed
separately then you can download and install from:
http://www.microsoft.com/windows/ie/default.mspx
If you wish to use Mozilla
Firefox then you can download and install
from:
http://www.mozilla.com
Then make sure Scorch is
installed in the new browser by going to:
http://www.sheetmusicdigital.com/aboutscorchfiles.asp
Then log in from within the
new browser and you will see the link for your music
below your logged in name. You should now be able to
print your music!
The easiest way to tell if
the file is the correct one when loaded, is that you
will not see the 'add-to-cart' button on the page where
you print the music. This button is deleted if the file
loaded is authorized to print.
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This has to do with your browser settings and how it
handles temporary internet files. Go to your Internet
options in the browser (for example Internet Explorer
choose "tools" then "Internet Options" and make sure
that under "settings" for temporary internet files, you
have checked "automatically" for "check for newer
versions of stored pages").
Go here to see how the music should look when ready to
print.
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I get the error message 'You must enter a scale value of
1 or greater'.
Sometimes people using the SBC or Yahoo default browser
experience problems printing and will receive this 'You must enter a scale
value of 1 or greater'.
Open a different browser such as Internet Explorer or Mozilla Firefox as a
separate browser - don't use your Yahoo or SBC default browser as opening a
separate browser instead of the default browser does the trick. You may
already have this on your system: it can usually be accessed by clicking the
Windows Start menu in the bottom task bar, and navigating to: All Programs >
Internet Explorer.
If you do not have Internet Explorer installed separately then you can
download and install from:
http://www.microsoft.com/windows/ie/default.mspx
If you do not have Mozilla installed separately then you can download and
install from:
http://www.mozilla.com
Then make sure Scorch is installed in the new browser by going to:
http://www.sheetmusicdigital.com/aboutscorchfiles.asp
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The song
is not the version I wanted!
When buying a score you have to use the free preview sample
to make sure the copy you are buying is the version you need. The publishers
determine the versions and on many titles that means there are more than one
artist it may be arranged for. That is the purpose of the free preview pane,
to provide you with a free sample so you can determine if this is the right
score for you.
Once you have purchased a score we allow you to view all
pages of the score, even before you print the music, so you can see the
complete version and where there may be key changes to allow you to
determine if and how you should transpose the score to your desired key.
If you discover it's the wrong version, Do Not Print but
instead
contact us with your name and purchase information. If it has not been
printed we can cancel the order and either give you a credit for another
song, or if the song is not available in the version you want we can offer a
refund. Once printed our company is charged by the publisher for the
completed session.
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My browser crashes
when I try to view the music.
This either means that scorch is not installed properly, or
your computer is low on memory. Try re-installing scorch again first. If
that doesn't work try cleaning/deleting your recent documents and emptying
your recycle bin. Then reboot and try again. It can also mean your computer
may be in dire need of basic maintenance. When was the last time you
defragged the system? If you don't even know what defrag means then I highly
suggest you
read
this article. To find this program on your PC .. Click (Start –>
Programs –> Accessories –> System Tools –> Disk Defragmenter).
In many of these cases there could be adware or spyware
on your computer. These usually come in so called 'free' products such as
Smiley downloads or certain shareware products like 'free' download
accelerators etc. These Adware and Spyware programs eat up your virtual
memory as they are constantly contacting their home computer and can cause
your browser and other applications to crash when activating plug ins like
Scorch. An excellent application program to get rid of these parasites is
Adaware from LavaSoft and it's free. We highly recommend this download.
Click here to
get your own free version.
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If you are using AOL and find the links to the pages
that open the sheet music do not work, then you need to
open Internet Explorer as a separate browser, outside of
AOL, and then navigate our site from this newly opened
browser. The links to the sheet music will then work.
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Scorch is fully compatible with all current versions
of Netscape Navigator and Opera on both Windows and Mac.
It is also compatible with Internet Explorer on Mac.
Make sure you have installed the latest version of
Scorch by going
here.
Once you have downloaded and installed the Scorch
plug-in, make sure you close and restart the browser to
allow Scorch to be properly set-up in browser registry.
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If you find that
Scorch
isn't displaying correctly when
viewing some but not all scores
then you may not have the
Helsinki
font installed.
This may be due to the
Scorch
installer failing to install
that particular set of
fonts.
Typical errors that you may see
are brackets on the starts of
systems or some lines e.g. pedal
markings displaying as boxes.
To fix this please download the
Sibelius
Font Installer by
clicking here. Then save the
file to your desktop and
double-click on it. When the
installer has finished the
fonts
will be installed so you can
then go back and refresh the
page.
These are answers to frequently asked
questions about Scorch, which should help solve any
problems with it.
Information
about Scorch
Download Scorch 2
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Try clicking the 'alternative http download' link
instead of the 'get Scorch 2' button.
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To print, don't click Print at the top of your
browser window, or Print in the File menu, or type Command-P
or Ctrl+P - these will print the web page, not the score.
Instead, find the score again and click the Print button on the
Scorch 2 toolbar (immediately above the music).
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Check your printer is switched on, contains paper and is
plugged into your computer. If it is, it is probably not set up correctly.
Please consult your computer's or printer's manual, or see If there is
still a problem
below.
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With most printers, don't turn off the printer - just
feed in some more paper and it should continue printing.
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Your computer may have several different sound devices
you can use (e.g. soundcard, software synthesizer, MIDI output); some of
these may be silent or have inferior sounds. Find the score again, click
Scorch's Sound
button, and choose a different device.
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Find the score again, click Scorch's Print
button, then on the Print dialog box switch on
the Fit to Paper option. (On Mac this is in the
Sibelius area of the dialog box.) Then print.
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Find the score again, click Scorch's Print
button, then on the Print dialog box change the
Substitute Lines option. (On Mac this is in the
Sibelius area of the dialog box.) Then print.
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Find the score again, click Scorch's Print
button, then on the Print dialog box change the
Substitute Arpeggios, gliss., etc. option. (On
Mac this is in the Sibelius area of the dialog box.) Then print.
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You set the score to print only odd/even-numbered pages.
Find the score again, click Scorch's Print
button, then on the Print dialog box choose the
Normal and All options. (On Mac these are
in the Sibelius area of the dialog box.) Then print.
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Find the score again, click Scorch's Print
button, then on the Print dialog box change the
Substitute Braces option if there is one. (On Mac
this is in the Sibelius area of the dialog box.) Then print.
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Find the score again, click Scorch's Print
button, then on the Print dialog box switch on
the Substitute Lines option. (On Mac this is in the Sibelius
area of the dialog box.) Then print.
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You can print unlimited copies of all our 2000+ public
domain titles when you are a Gold or
Diamond member, but this must be done one copy
at a time.When purchasing a licensed score you can't print more copies
than you have paid for. However, there is a way you can print all copyright
protected songs in the Scorch format 2 times. The first time you print, a
little box will open asking if your music printed correctly - select NO. A
second print permission is automatically set allowing you to try one more
time again. If you have select NO the second time again, it will take you to
a page that will ask you to contact us with your problem so we can help!
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Try changing your printer's font settings. For instance,
in Windows try printing again but click Properties
in the Print dialog box, then try changing
options which affect font printing, such as Print fonts as graphics
or Print TrueType as graphics
(usually on the Font tab of the Properties
dialog box).
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If you have tried the above solutions to printing
problems without success, check if you have the latest
driver for your printer.
You should be able to download the latest driver from
the printer manufacturer's web site:
After downloading the driver, save it somewhere easy
to find, such as on your desktop. Then install the new
driver.
To install the new driver on Windows, click the
Start button at the bottom left of the screen, then
Settings, then Printers. Then double-click
Add Printer and follow the instructions.
When asked for the manufacturer and model of your
printer, if you have just obtained a new driver (e.g. by
downloading it), click Have Disk... and find the
new driver file you downloaded.
When you've finished, find the score again, click
Scorch's Print button and print it to see if it
works. You may need to consult this web page again to
adjust the way it prints.
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This error message appears when you are using a very
old version of Scorch to view a file saved from a newer
version of Sibelius or Sibelius Internet Edition. Try
upgrading to a newer version of Scorch.
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In certain circumstances, Scorch 2 does not reinstall
correctly if you try and install it after using
Add/Remove Programs (in Control Panel) to uninstall
an older version.
If Scorch was the only plug-in installed for your
browser, the Scorch uninstaller also removes the
Plugins folder. This means that when you attempt to
reinstall Scorch 2, the installer cannot find the
required folder to install the plug-in.
The solution is simple: re-create the Plugins
folder in the correct location (e.g. for Internet
Explorer, usually C:\Program Files\Internet Explorer\Plugins),
and then run the Scorch installer again.
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Once you are logged in,
you will see your name and the link for your music as shown below.
Below is an example of what you should see when you
log in. In this case there are 2 scores waiting to be printed. Click
on the link to open the music for printing!
When the music opens for printing, make sure you see the
"ready to print" icon just above the music on the left as shown below.
It may also have to do with your browser settings and how it
handles temporary internet files. Go to your Internet options in the browser
(for example Internet Explorer choose "tools" then "Internet Options" and
make sure that under "settings" for temporary internet files, you have
checked "Every Visit To The Page" for "check for newer versions of stored
pages". What this does is makes sure that the newest file is called from the
server instead of an old one from your cache memory.
Also you may need to clear all your temporary internet files. To do this -
you again go to Internet Options and under "Temporary Internet Files" choose
"delete files".
Then close the browser and try again.
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