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When I call up different songs using Scorch, the same title loads all the time!This has to do with your browser settings and how it handles temporary internet files. Go to your Internet options in the browser (for example Internet Explorer choose "tools" then "Internet Options" and make sure that under "settings" for temporary internet files, you have checked "automatically" for "check for newer versions of stored pages"). [Back] I'm Using AOL and the links to the sheet music do not work!If you are using AOL and find the links to the pages that open the sheet music do not work, then you need to open Internet Explorer as a separate browser, outside of AOL, and then navigate our site from this newly opened browser. The links to the sheet music will then work. [Back] I've installed Scorch, but all I see is a box where the music should be.Scorch is fully compatible with all current versions of Netscape Navigator and Opera on both Windows and Mac. It is also compatible with Internet Explorer on Mac. Make sure you have installed the latest version of Scorch by going here. Once you have downloaded and installed the Scorch plug-in, make sure you close and restart the browser to allow Scorch to be properly set-up in browser registry. [Back] Error message when I start downloading ScorchTry clicking the 'alternative http download' link instead of the 'get Scorch 2' button.[Back] Web page printed correctly but with no music or staves onTo print, don't click Print at the top of your browser window, or Print in the File menu, or type Command-P or Ctrl+P - these will print the web page, not the score. Instead, find the score again and click the Print button on the Scorch 2 toolbar (immediately above the music).[Back] No paper came out of the printerCheck your printer is switched on, contains paper and is plugged into your computer. If it is, it is probably not set up correctly. Please consult your computer's or printer's manual, or see If there is still a problem below.[Back] Printer ran out of paperWith most printers, don't turn off the printer - just feed in some more paper and it should continue printing.[Back] Playback doesn't work or sounds strangeYour computer may have several different sound devices you can use (e.g. soundcard, software synthesizer, MIDI output); some of these may be silent or have inferior sounds. Find the score again, click Scorch's Sound button, and choose a different device.[Back] The music doesn't fit on the paper or is cropped offFind the score again, click Scorch's Print button, then on the Print dialog box switch on the Fit to Paper option. (On Mac this is in the Sibelius area of the dialog box.) Then print.[Back] Staff lines and note stems missing, uneven or have rounded endsFind the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Lines option. (On Mac this is in the Sibelius area of the dialog box.) Then print.[Back] Arpeggios (vertical wavy lines) or glissandos (diagonal wavy lines) not positioned properlyFind the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Arpeggios, gliss., etc. option. (On Mac this is in the Sibelius area of the dialog box.) Then print.[Back] Alternate pages are missingYou set the score to print only odd/even-numbered pages. Find the score again, click Scorch's Print button, then on the Print dialog box choose the Normal and All options. (On Mac these are in the Sibelius area of the dialog box.) Then print.[Back] Keyboard braces missing or wrong sizeFind the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Braces option if there is one. (On Mac this is in the Sibelius area of the dialog box.) Then print.[Back] The printer was too slow or ran out of memoryFind the score again, click Scorch's Print button, then on the Print dialog box switch on the Substitute Lines option. (On Mac this is in the Sibelius area of the dialog box.) Then print.[Back] Tried to print several copies but it didn't workWhen buying a score you can't print more copies than you have paid for. To set the number of copies, find the score again, click Scorch's Print button, then on the Print dialog box change the Copies value. (On Mac this is in the General area of the dialog box.) Then print.[Back] Notes print as text characters or other font problemsTry changing your printer's font settings. For instance, in Windows try printing again but click Properties in the Print dialog box, then try changing options which affect font printing, such as Print fonts as graphics or Print TrueType as graphics (usually on the Font tab of the Properties dialog box).[Back] If there is still a printing problemIf you have tried the above solutions to printing problems without success, check if you have the latest driver for your printer. You should be able to download the latest driver from the printer manufacturer's web site:
After downloading the driver, save it somewhere easy to find, such as on your desktop. Then install the new driver. To install the new driver on Windows, click the Start button at the bottom left of the screen, then Settings, then Printers. Then double-click Add Printer and follow the instructions. When asked for the manufacturer and model of your printer, if you have just obtained a new driver (e.g. by downloading it), click Have Disk... and find the new driver file you downloaded. When you've finished, find the score again, click Scorch's Print button and print it to see if it works. You may need to consult this web page again to adjust the way it prints. [Back] Error message: "The score is corrupt or missing"This error message appears when you are using a very old version of Scorch to view a file saved from a newer version of Sibelius or Sibelius Internet Edition. Try upgrading to a newer version of Scorch. [Back] Problems reinstalling Scorch 2 (Windows only)In certain circumstances, Scorch 2 does not reinstall correctly if you try and install it after using Add/Remove Programs (in Control Panel) to uninstall an older version. If Scorch was the only plug-in installed for your browser, the Scorch uninstaller also removes the Plugins folder. This means that when you attempt to reinstall Scorch 2, the installer cannot find the required folder to install the plug-in. The solution is simple: re-create the Plugins folder in the correct location (e.g. for Internet Explorer, usually C:\Program Files\Internet Explorer\Plugins), and then run the Scorch installer again. [Back] I've paid for a song to print but it only prints the first sample page.Sometimes, depending on your browser settings, you are logged out of the site which means you will not be able to see the link for the paid for music. To correct this you need to go to www.sheetmusicdigital.com/login.asp and log in by entering just your e-mail. Gold and Diamond members will need to enter their password as well. Once you are logged in, you will see the link to print your paid for music under your logged in name as shown below!
It may also have to do with your browser settings and how it
handles temporary internet files. Go to your Internet options in the browser
(for example Internet Explorer choose "tools" then "Internet Options" and
make sure that under "settings" for temporary internet files, you have
checked "Every Visit To The Page" for "check for newer versions of stored
pages". What this does is makes sure that the newest file is called from the
server instead of an old one from your cache memory.
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